Requisition Number: Dispatcher - Philadelphia, PA
Job Title: Dispatcher - Philadelphia
City: Philadelphia
State: PA

Dispatcher - Philadelphia

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Description/Job Summary

McAllister Towing is currently seeking a FULL TIME Dispatcher for the Philadelphia location. MUST be local AND have a flexible schedule and able to work holidays, weekends, night shift, mid shift, etc...HOURS will vary! Excellent customer service skills and attention to detail.

The Dispatcher handles communications between home office, management, shipping agents, ships, pilots, and boat crews, ensuring that all are properly informed of shipping activity.


1. Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.
2. Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.
3. Maintaining communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.
4. Organize and dispatch proper tugs and pilots needed for each job. Evaluate available equipment and crews in light of job requirements and assign tugs and crews accordingly.
5. Acts as company representative, and receives and processes communications and orders from the U.S. Coast Guard relating to holds, boarding activity, vessel searches, oil spills and accidents.
6. Oversee services performed by tug/barge crews and take appropriate measures to ensure that the work was performed in an efficient and professional manner.
7. Update and monitor database system with shipping and pilot activity.
8. Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.
9. Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
10. Project a positive image to peers and subordinates; to the customers we serve; to the industry in which we participate; and the community in which we live by producing a cost-efficient, quality service in a safe environment.

Preferred Skills

  • Must live within communting distance of Philadelphia
  • Radio operator’s license preferred.
  • Must have a valid MMC and TWIC card.
  • Must have organization, problem solving and scheduling skills.
  • Superior customer service and communication skills
  • Excellent analytical skills and have the ability to formulate and communicate directions.
  • Must be proficient in Microsoft Excel, Word and Outlook with the ability to learn new software programs quickly.
  • Must have the ability to operate radios on correct frequencies.
  • Must have a good, clear voice and be fluent and articulate in English. 
  • Have thorough working knowledge of the local waterways, channels, and associated terminals, piers, tides and currents.


  • Must be able to work 12-hour shifts.


Preferred Experience

Have thorough working knowledge of the local waterways, channels, and associated terminals, piers, tides and currents.

Required Education

High School Diploma or equivalent


The position will be located in our Philadelphia office.  
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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at or by phone at 757-342-6844 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.